Cancellation & Late Policy

Cancellation and rescheduling.

We understand that on occasions illness and incidents interfere with our intended schedules and appointments. Usually these occasions are unavoidable. However, for optimal treatment outcomes it is important to try to adhere to the recommended schedule for counselling appointments. Intermittent and frequently cancelled and rescheduled appointments are not conducive to developing a therapeutic relationship or desired progress.

24 hours notice is requested for cancellation and rescheduling. Fees may be incurred if insufficient notice is received to cover lost income, costs and time that were set aside for the appointment.  Full standard fee applies for all appointment s cancelled/rescheduled under the 24 hours notice unless unavoidable.

Late Arrival for Appointment:

If you are running late for an appointment please try to phone ahead to let your counsellor know. Consultation will commence on your arrival and finish at the original scheduled time to ensure other clients are not inconvenienced. Full standard fee applies.

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Contact Us

Phone: 0405 971 958
Email: info@yrcgroup.com.au
Address: Belgrave
Victoria, 3160
Australia

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Graeme Richmond

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