Confidentiality & Privacy

Confidentiality and Privacy are terms that are often used interchangeably. However, confidentiality is a legal concept where information is given to a person under an obligation to keep the information confidential. Privacy refers to the expectation that one’s personal details are not shared or made available to other parties or used for the purposes of marketing and promotions (eg phone numbers, emails etc).


In the event that a counsellor at Yarra Ranges Counselling deems a person at risk of harming themselves or others, the counsellors have a duty of care to act upon that information. While our counselors are not always legally mandated to report, it is the policy of Yarra Ranges Counselling that counselors respond as if they were mandated where there risk is identified. Regulations and Acts that support the disclosure of information that may have been given in confidence include, but are not limited to, The Children, Youth and Families Act (2005) and Mental Health Act (1983). In addition, to meet the requirements of communication with Medicare in relation to your Mental Health Care Plan or other partially funded programs, it may be necessary to share some basic information with Medicare or your Doctor.


Privacy in Australian law is: ”the right of natural persons to protect their personal life from invasion and to control the flow of their personal information. Privacy is not an absolute right and it differs in different contexts and is balanced against other competing rights and duties. At Yarra Ranges Counselling (Victoria) the following Laws may apply to the handling of your personal information and disclosure: Information Privacy Act 2000 (Vic); Health Records Act 2001 (Vic); The Charter of Human Rights and Responsibilities Act 2006 (Vic).

Yarra Ranges Counselling does not share or sell any individual or group information to other parties. All information is kept in accordance with law. Personal details are not used for the purposes of marketing unless specifically requested or authorized.


Share Button

Contact Us

Phone: 0405 971 958
Address: Belgrave
Victoria, 3160


Matthew Williams: MDW Photography
Graeme Richmond

Website Content

Information provided on the website is intended as guidance only.
Please consult your health professional and GP should you have questions about your own condition.

No part of the blog or information on the website is to be used without prior permission and acknowledgement of the source.

Designed by FXR Creations